Hello,
Thanks for the email.
Can you please provide the Order Number?
We tried pulling up the information using the email address and your Store ID but we cannot find any order :(
Regards,
Rei
[ Original Message ]
I ordered 2 jackets on 31 May 2015, but have received no notification/confirmation about order status, and when my purchased items can be shipped.
I have also emailed but have received no response. Can you get back to me as soon as possible.
Comments List
Posted by Grace
Date 2015-06-09
Rate
The order was completed and the only email I received was the Paypal payment details charged to your account which I found to be quite odd. I don't have the Order Number as well. I've previously emailed you at en@babinpumkin.com with details from my Paypal confirmation, and also the product ID for the jackets that I ordered. Can you look into that and also reply to me there? Hope to get the items shipped out at the earliest.
Thanks
Posted by BABINPUMKIN CS
Date 2015-06-09
Rate
We do apologize but we cannot find any emails from you other than this board post.
Please provide the transaction number of the payment so that we can check immediately.
Thank you and regards,
Rei
Posted by Grace
Date 2015-06-10
Rate
The payment transaction ID is 9N969143B6045850A
Thanks
Posted by BABINPUMKIN CS
Date 2015-06-16
Rate
Thanks for the email :)
The number has been forwarded to the department in charge for review.
Please allow us time to investigate and we will provide you the feedback as soon as it is available.
Regards,
Rei
Posted by BABINPUMKIN CS
Date 2015-06-22
Rate
Thanks for the patience while we check on your concern.
We have not received any form of payment :(
If your payment has went through successfully, you would have received the order number .
Regards,
Rei