Hello,
Thank you for your kind patience as we prepare your order.
We run pre-order system where items are prepared only after payment has been made.
Preparation of the items usually takes 7 to 10 working days for international delivery, if your order contains out-of-stock items, then it may take few extra days for preparation.
Tracking information will be available once items are dispatched, takes maximum of 4 days to reach your doorstep.
Tracking number will be sent to you via E-mail, you can also check at MY PAGE >> ORDER LIST and by clicking on the order number.
Thank you for understanding, if you have other inquiries regarding the delivery, don't hesitate to contact us!
Have a nice day!
Erwin
[ Original Message ]
Hello! :)
I recently placed an order on August 1st, order number 20160801-0000131. It's been a week since I placed the order but it is still queued for shipment.
When can I expect the shipment of my order?
Thank you!
-Sophie
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