Hello,
We sincerely apologize for the inconvenience.
I already send a follow up on this to our shipping department so that they can prioritize your order.
We will contact you right away as soon as we received a response from them.
Once again we apologize for any inconvenience caused.
We appreciate your patience on this.
Thank you and have a nice day,
Erwin
[ Original Message ]
Hello,
We understand that you are working as hard as possible, but it has already been 14 days and our credit card has been charged. Is there a problem with the order? (Is anything out of stock?)
Thank you for your quick response,
Sophie
Hello,
You are most welcome! :)
Rest assure that we will do our best to ship out your order as soon as possible.
We appreciate your patience and kind understanding on this.
Best Regards,
Erwin
[ Original Message ]
Hello.
Sounds good and thank you for the quick response! :)
[ Original Message ]
Hello,
Thank you for your kind patience as we prepare your order.
We run pre-order system where items are prepared only after payment has been made.
Preparation of the items usually takes 7 to 10 working days for international delivery, if your order contains out-of-stock items, then it may take few extra days for preparation.
Tracking information will be available once items are dispatched, takes maximum of 4 days to reach your doorstep.
Tracking number will be sent to you via E-mail, you can also check at MY PAGE >> ORDER LIST and by clicking on the order number.
Thank you for understanding, if you have other inquiries regarding the delivery, don't hesitate to contact us!
Have a nice day!
Erwin
[ Original Message ]
Hello! :)
I recently placed an order on August 1st, order number 20160801-0000131. It's been a week since I placed the order but it is still queued for shipment.
When can I expect the shipment of my order?
Thank you!
-Sophie
Shipping Question
Sonia Trice
2024-02-23
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